Can’t sign in to PSN? Passwords reset by automated security check
A number of PSN users have found they can’t sign in with messages telling them passwords, emails and birth dates are incorrect. According to Sony it’s apart of an automated security check that might have got a bit carried away.
It happened to me while I was actually signed in, leading to a fraught few minutes as I was repeatedly told my email and birthday were wrong (two things I know quite well). The fix is to reset your password which, in my case, I was able to do once the PSN decided they were right again.
Turns out quite a few people have been caught out lying about their birthdays when they originally signed up for PSN and have been unable to reset their password. If that’s you, firstly I hope you’ve learned a valuble lesson here, and secondly ring the Sony’s UK support as they seem to be helping people – 0844 736 0595. You can find other Sony support numbers here.
Here’s the message from Sony’s online support coordinator SuperFastZombie:
We monitor PSN account for any irregular activity. If such activity is detected we will sometimes reset passwords. This was done purely as precautionary measure and there was no specific evidence that any accounts had be compromised.
Only a small number of users were affected by this and as I said this was precautionary so there is nothing specific to worry about.
I cant provide any further details as this would affect out ability to keep you guys safe.
If anyone has any concerns about there PSN account drop me a PM or give PlayStation Support a call.
You should also contact Support if you are unable to reset your password for any reason.
You can read the message here and read follow the thread