GTA Online not working? Rockstar issues update on character loss & cloud server issues

[Update from Rockstar for GTA Online: if you've lost a character don't save over the empty slot.]

Rockstar has more info on the issues affecting GTA Online on PS3, including, “Loss of characters, rank, items, apartments, and/or in-game money loss”. It’s something the dev appears to be looking into at the moment although there don’t seem to be any firm answers.

GTA Online not working? Update on character loss & more

Here’s the current update from Rockstar’s Newswire:

Loss of characters, rank, items, apartments, and/or in-game money in GTA Online

  • We have received reports from some players who experienced losing characters, progress, items, and/or in-game cash during the first few days after release. We are working diligently to identify and correct the causes for these losses, as well as to establish how best to restore any lost progress and value. If you would like to receive an automatic email notification as soon as there is more information about this, please log into the Support Site and click Subscribe on this page: http://support.rockstargames.com/hc/en-us/articles/200435267-Loss-of-characters-rank-items-apartment…

General network/cloud server issues

  • “Rockstar Cloud Servers Unavailable” error message
  • “Failed to Host a GTA Online Session” error messages
  • Errors saying “Timed out when matchmaking for a compatible GTA Online Session to join”
  • Errors about jobs failing to start or load
  • Misc. network and server-related error messages, disconnections, or cloud server errors
  • Errors saying “Mission Failed” as soon as the mission begins during a session
  • Long matchmaking load screens, eventually timing out after 10-15 minutes
  • Offline (disc-based) and online content mixing on the Jobs list
  • Ending up in a free-roam session with no jobs/markers on the map while playing as a temporary character during a cloud outage

Issues getting past the first Tutorial Race

10/5/13 Note: The main Tutorial blocking issues were resolved in Title Update 1.02. For more information on that update, please see: http://support.rockstargames.com/hc/en-us/articles/200428787–October-4-2013-GTA-V-Title-Update-1-02…

  • Freezing while loading into first race in GTAO with “waiting for other players” on the screen
  • Seeing the same cut-scene twice in a row and then getting stuck on a load screen
  • Getting stuck transitioning into the lobby or race while other players are joining/leaving
  • Race Corona (start area, marker) not showing up for first race

Social Club Issues

We apologize for any inconvenience and thank you for your patience while we work to resolve this.  If you would like to receive an automatic email notification whenever major updates are posted, please log into the Support Site and click Subscribe at the top of this page.

Updated 6PM ET 10/6/13: We experienced some instability on PlayStation 3 around 11:00 AM ET and service was restored at 12:30 PM ET.  Another issue was seen on both platforms just before 4:00 PM ET and was resolved shortly after.  We have not forgotten about players who reported (and who continue to report) issues with lost characters, items, apartments, cars, or in-game money. If you have lost any progress, please subscribe here for automatic email updates whenever there is news:http://support.rockstargames.com/hc/en-us/articles/200435267-Loss-of-characters-rank-items-apartment…
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